Webcare Questions & Answers
Tomy Webcare Questions & Answers section answers all of your frequently asked questions.
Please find the question most suited to yours from the list below and click on the question to find the answer...
General FAQs
Can you send me a catalogue of your products?
How do I choose a Baby Carrier?
How do I submit an idea for a product?
I have noticed the following symbols on my Tomy product packaging what do they represent?
How do I contact Tomy?
Where can I get Product Instructions from Tomy?
The item I need help with is discontinued/no longer part of Tomy's range?
How should I dispose of my electrical waste?
What is BPA and is it safe?
Spare/Replacement Parts FAQs
Where can I get Replacement/Spare Parts?
A product I bought has parts missing - what should I do?
A toy I purchased is faulty, what should I do?
Can I get Spare Parts for discontinued Tomy products?
Where can I get Spare Parts for K'NEX toys?
I need a replacement part for my Walkabout Monitor (under guarantee)
Tomy Monitors General FAQs
How do I choose a baby Monitor?
What is the difference between an analogue and digital monitor?
The Tomy 2 year guarantee - what is covered?
Can I use my baby monitor abroad?
My Parent and Baby Unit have lost contact, what should I do?
If I use batteries in my baby monitor, how long can I expect them to last?
Tomy TA Series Monitor FAQs (Classic)
The moving light display is working on my Parent Unit but the sound is not clear?
My Parent Unit is not holding charge?
Where do the batteries within the Baby Unit go?
I am experiencing inference from my neighbours monitor?
Is it possible to extend the range of my monitor?
I can hear every sound including general background noises, can I reduce the sensitivity?
Can I use the nightlight on the baby unit without the need for monitoring?
Both my Parent and Baby units are switched ON, however the Baby Units ON/OFF switch is coloured red and the units will not connect?
Can I use a Movement Sensor Pad TSP500 with this monitor?
Tomy TD Series Monitor FAQs (Digital and Digital Plus)
I have recently purchased a new monitor and it is not holding its charge or switching ON?
What is the typical battery life of my monitor?
I have noticed that the Parent Units battery life is becoming shorter, what should I do?
Can you recommend good practice for using my monitor?
Is my monitor interference free?
I’ve heard that some baby monitors are prone to interfere with other devices within the home such as WIFI and Bluetooth?
Is it possible to use additional Parent Units?
Is it possible to operate more than one monitor in my home without them interfering with each other?
My Parent and Baby Unit have lost contact, what should I do?
If I use batteries in my baby monitor, how long can I expect them to last?
Can I use the nightlight on the baby unit without the need for monitoring?
Both my Parent and Baby units are switched ON, however the Baby Units ON/OFF switch is coloured red and the units will not connect?
Can I connect a Movement Sensor Pad TSP500?
Tomy Walkabout Monitors
Please note: Tomy no longer sell the Walkabout Monitors but do sell spare parts & accessories
I have noticed that the portable battery life is becoming shorter, what should I do?
My Walkabout Platinum Parent and Baby Unit have lost contact, what should I do?
Why is my Monitor is making strange noises?
Why is my Monitor range is limited?
Baby Link Troubleshooting Advice
Walkabout Advance Troubleshooting Advice
Walkabout Platinum Digital Troubleshooting Advice
Current Monitor range - return for service
Can I use my baby monitor abroad?